Refund Policy

Last updated: 18 September 2026

This refund policy is part of the Terms of Service. Payments are processed by Paddle as merchant of record. Free has no charge, so no refund.

Trials

Pro and Studio include a 7-day free trial. Cancel before the trial ends and you will not be charged. One-time has no trial.

How to cancel

Signed-in customers can cancel a Pro or Studio subscription in Account → Billing & usage, or in the Paddle billing portal. Cancellation takes effect at the end of the current billing period. You keep access until then. One-time is not a subscription, so there is nothing to cancel after purchase.

When we refund

• If you contact us within 14 days of a paid period starting, and you have not published a Live camera in that period, we will refund that charge.
• After 14 days, or after a Live camera link is published, that period is not refunded.
• Switching from Studio to Pro does not refund unused Studio time. The Pro price applies from the next billing date.
• Enterprise terms may differ if we agree them in writing.

How to ask

Send refund requests to [email protected]. Include the account email and the plan you paid for. You can also manage invoices and payment method in the Paddle portal from Billing & usage.

Plans

Current plan limits and prices are on Pricing.